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Delivering quality frontline services

Our focus

Queenslanders seek quality services that are responsive to their needs and the Queensland Government is working to restore and improve these frontline services across the state.

Our government recognises the fundamental importance of investing in our best natural asset: Queenslanders. While early childhood development and schooling provide critical foundations, education and training must be a lifelong endeavour, particularly in helping to keep pace with technology advancements.

The Queensland Government believes that early and school-based education is one of the most critical functions of government. So we are focused on building an education system renowned for high achievement and excellence that provides opportunities for everyone regardless of ability, income, gender, regional location or background.

Our government will ensure that students are equipped with higher-order critical thinking skills to help them prosper in the knowledge-based industries of the future. We will also encourage students to participate in science, technology, engineering and mathematics to propel local innovation and ingenuity.

Teachers are a priority for our government. We are providing new teaching positions, excellence standards and support services designed to help students achieve their full potential. We are also working to restore TAFE Queensland as the premier provider of vocational education and training in the state. This will support our aim of raising the average level of education obtained by Queenslanders and putting people on the path to employment.

As Queensland’s population continues to grow and age, so too will the demand for health services. That is why our focus will be on preventative health programs, health promotion, and research and innovation to drive positive health outcomes, ease pressure on the entire health system, and improve the quality of life for all Queenslanders.

We support a universal health system that helps Queenslanders achieve and maintain good physical and mental health and wellbeing. A comprehensive whole-of-government and whole-of-community approach is essential to ensure that healthy choices are always easy choices and that services are readily accessible and affordable by all sectors of society.

Our government is working to improve nursing capacity across the public health system, with a specific focus on improving patient safety and people’s experience of the health system.

Nearly half of all Australians will experience a mental health disorder at some stage in their lives so it is important that laws keep pace with modern best practice and community expectations. We will overhaul Queensland’s mental health legislation to increase protections for mental health patients and the broader public.

We will work towards our vision by:

  • Achieving better education and training outcomes
  • Strengthening our public health system
  • Providing responsive and integrated government services
  • Supporting disadvantaged Queenslanders

Key initiatives

  • Creating jobs for 875 new teachers in state schools (in addition to 1600 already planned positions)
  • Introducing a full-time guidance officer for schools with more than 500 high school students
  • Implementing the Letting Teachers Teach initiative
  • Introducing new teaching excellence standards
  • Introducing the Refresh Nursing program to employ 1000 graduate nurses in public hospitals for 12 months each over a four year period
  • Employing 400 new nurses to ensure safer patient-to-nurse ratios
  • Rebuilding intensive mental healthcare for young people
  • Delivering the Health for Life initiative to tackle diabetes

Target alignment

The following table highlights how our focus on quality frontline services will contribute to achieving targets outlined in The Queensland Plan.

Targets Jobs and economy Frontline services Environment Communities

T1 Literacy &  numeracy
100% of Queensland children have basic literacy and numeracy in primary school.


T2 Skills for life
All Queenslanders enter adulthood with life skills and broad knowledge.

Yes Yes   Yes

T3 Valuing of education
Education is highly valued by all Queenslanders.

  Yes   Yes

T4 Household prosperity
Increase the wealth of all Queenslanders while achieving Australia’s narrowest gap between the wealthy and the poor.


T5 Opportunity for all
Anyone who makes Queensland their home has meaningful employment opportunities and participates in their community.

Yes     Yes

T6 Community connection
Queensland has the highest rates of volunteering and community participation in Australia.


T7 Liveable regions
All Queenslanders are highly satisfied with the liveability of their region.

Yes   Yes Yes

T8 Growing regions
Double the regional population outside South East Queensland.

Yes Yes   Yes

T9 Growing prosperity
Queensland has the highest income, trade and employment growth in Australia.


T10 Bright ideas
Our brightest ideas have real social and economic benefits.

Yes Yes   Yes

T11 Life expectancy
Regional and Aboriginal and Torres Strait Islander Queenslanders have the same life expectancy as other Queenslanders.

  Yes   Yes

T12 Disease and injury prevention
Queensland has the lowest incidence of preventable disease and injury in Australia.

  Yes   Yes

T13 Mental health
Queensland leads Australia in improving mental health and wellbeing.

  Yes   Yes

T14 Environmental guardian
Queensland is recognised as a world leader in environmental management and protection.


T15 Environmental balance
Queensland has the best balance of environmental protection and economic development in Australia.

Yes   Yes  

T16 Inclusive participation
Queensland leads Australia in meaningful community and workforce participation especially for seniors and people with a disability.

Yes     Yes

T17 Indigenous opportunity
Aboriginal and Torres Strait Islander Queenslanders have the same opportunities and rates of employment as non-Indigenous Queenslanders.

Yes     Yes

T18 Liveability
Queensland is the best place to live in Australia

Yes Yes Yes Yes

T19 Tailored and timely infrastructure
The right infrastructure is delivered in a timely way to support economic growth and social needs.

Yes Yes   Yes

T20 Community governance
Queenslanders are highly satisfied with the ways governments deliver for their communities.

Yes Yes Yes Yes
Creative Commons Attribution-NoDerivs 3.0 Australia (CC BY-ND 3.0)
Last updated
18 May, 2018

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